3 day Recovery PlanConflict ManagementRapid Deployment Method

6 step NLM (No lose Method) – solution acceptable to everyone so nobody feels a loser!

Identify & define problem - Do not apportion blame, ask for his/her position, use active listening, both should accept definition of problem

Generate alternative solutions – be creative, discourage evaluation until a number of solutions have been proposed

Evaluate alternative solutions – Use active listening, test solutions, be honest

Decision-making – mutual commitment to solution is key, re-state solution

Implement solution – talk about implementation in terms of what, who, where, when. Don’t delay too long

Follow-up evaluation of solution – Have an understanding that decisions are open for revision by both parties not unilaterally

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